Driving Digital Transformation in Financial Services: A Business Analyst’s Journey

Discover how I applied business analysis methodologies to drive success in digital lending solutions and digital transformation initiatives.

Discover how I applied business analysis methodologies to drive success in digital lending solutions and digital transformation initiatives. Learn how specific tasks , techniques , and knowledge areas from the International Institute of Business Analysis ( IIBA ) framework helped optimize customer experience, automation, and financial services. Introduction In today’s rapidly evolving digital landscape, business analysts play a crucial role in transforming financial services, particularly in digital lending. My experience with FE Credit’s $NAP digital lending platform in Vietnam has provided firsthand insights into leveraging business analysis methodologies to optimize customer experience, streamline automation, and enhance decision-making. This blog explores how I applied business analysis techniques, frameworks, and methodologies in digital lending solutions and digital transformation projects to deliver real-world impact. Product/Agile Business Analyst (BA) Focus: Digital customer-facin…

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