Turning Business Requirements into Action: A Business Analyst’s Journey in CRM Implementation
Here's an article tailored for business analysts, highlighting my real-world project experience in implementing a CRM system.
Turning Business Requirements into Action: A Business Analyst’s Journey in CRM Implementation
Successfully delivering value through digital solutions requires more than technical know-how—it demands a structured approach to bridging business needs with execution. In a recent real-world project, I played a central role in implementing a Customer Relationship Management (CRM) system by translating high-level business objectives into executable tasks, driving alignment across stakeholders, and ensuring end-to-end traceability. From Epics to Execution: Decomposing Business Requirements One of the first challenges in this project was transforming broad business requirements (EPICs) into well-defined, actionable user stories. This process required not only a deep understanding of the stakeholder needs but also the ability to ensure that each user story contributed measurable value toward the project's overarching goals. By decomposing complex requirements into smaller, manageable components, I was able to maintain clarity, reduce ambiguity, and ensure development teams had a clear…
